Your privacy on WeDo

01 Who we are

WeDo is a mobile marketplace that connects clients who need a job done with workers and professionals who can do it. Throughout this policy, “WeDo”, “we”, “us”, and “our” refer to the operators of the WeDo app. This policy applies to the WeDo mobile application and the services offered within it.

By creating an account or using WeDo, you agree to the practices described here. If you do not agree, please do not use the app.

02 Information we collect

We collect the information you give us and the content you create in the app. We aim to collect only what the service needs to work.

Information you provide

• Account details — your phone number, name, and a password. Your phone number is used as your primary login identifier. You may also choose to sign in with Google, in which case we receive your name and email from Google.
• Profile information — your role (client, worker, or company), and details you add such as skills, category, a short bio, the area or town you work in, a profile photo, and company details where relevant. The location you enter is text you type yourself; WeDo does not collect precise GPS location.
• Content you create — job posts and applications, posts and stories, photos and videos you upload, comments, likes, saves, follows, and the messages and voice notes you send in chats.

Information created through your use of WeDo

• Activity — in-app notifications, who viewed your profile, and your interactions such as applications, hires, and saved items, so the app can function and show you relevant activity.
• Technical & device data — standard information handled by our infrastructure providers (for example a device identifier, app version, and basic diagnostic data) to keep the service running, secure, and reliable.

03 How we use your information

• To create and manage your account and verify your phone number.
• To operate the core service — posting jobs, matching clients and workers, applications, hiring, and profiles.
• To power messaging, voice notes, and in-app voice calls between users.
• To send you in-app notifications about jobs, applications, messages, and account activity.
• To provide the Rafiki AI assistant when you choose to use it.
• To keep WeDo safe — preventing fraud, abuse, and misuse, and enforcing our terms.
• To fix problems, improve features, and provide support.

04 Who we share your information with

We do not sell your personal information. We share information with other users as needed for the service to work, and with the trusted providers that run our infrastructure.

With other users

Your public profile — such as your name, photo, skills, area, and posts — is visible to other WeDo users so clients and workers can find and contact each other. Messages, applications, and job details are shared with the users you interact with.

With our service providers

We use the following providers to deliver WeDo. They process data only to provide their service to us:

We may also disclose information if required by law, to respond to lawful requests, or to protect the rights, safety, and security of our users, the public, or WeDo.

05 Calls and messages

Voice calls in WeDo happen inside the app and are carried over Agora’s real-time service; they are not placed through your phone’s dialer or carrier. Chat messages and voice notes are stored so you and the other person can see your conversation history. You can delete messages on your side within the app.

06 The Rafiki AI assistant

Rafiki is an optional in-app assistant that helps you navigate WeDo and find workers or jobs. When you send a message to Rafiki, that message is processed by Google’s AI service to generate a reply. Please avoid sharing sensitive personal information in your messages to Rafiki. If you don’t use Rafiki, none of your messages are sent to it.

07 Data retention and deletion

We keep your information for as long as your account is active and as needed to provide the service. When information is no longer needed, we remove or anonymise it, unless we are required to keep it to meet legal obligations or resolve disputes.

08 Your rights and choices

• Access and update — view and edit your profile details directly in the app at any time.
• Delete — delete your account and data from within the app, as described above.
• Blocking — you can block other users to stop them contacting you.
• Requests — depending on where you live, you may have additional rights over your personal data. Contact us and we will help.

09 How we protect your information

Data is transmitted over encrypted (HTTPS) connections and stored on Google Firebase infrastructure protected by access rules and security controls. No method of transmission or storage is completely secure, but we work to protect your information and to limit access to it. Keep your password private and let us know if you believe your account has been compromised.

10 Children’s privacy

WeDo is a platform for work and hiring and is intended for adults. It is not directed to children, and we do not knowingly collect information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

11 International data transfers

WeDo relies on providers such as Google, Twilio, and Agora whose systems may store and process data on servers located in other countries. Where information is transferred across borders, it remains subject to this policy and to the protections offered by those providers.

12 Changes to this policy & how to reach us

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page, and significant changes may also be highlighted in the app. Your continued use of WeDo after an update means you accept the revised policy.

If you have any questions about this policy or your information, contact us: